The "Airport Terminal Management" course is strategically crafted to provide participants with in-depth knowledge and skills necessary to efficiently manage and optimize airport terminal operations. This program focuses on key aspects such as passenger flow, facilities management, and ensuring a seamless and positive experience for travelers within the airport terminal.
Upon completion of this course, participants will:
The standard course duration is 2 weeks, encompassing both theoretical learning and practical applications. The initial week focuses on theoretical foundations, covering terminal management principles, passenger flow optimization, and crisis management. The second week involves participants in practical training, applying terminal management concepts to real-world airport scenarios.
The theoretical segment includes classroom lectures, group discussions, and interactive eLearning modules. Participants delve into terminal management principles, passenger experience optimization, and crisis management strategies within the aviation context.
Practical training immerses participants in applying terminal management concepts to real-world airport scenarios. Participants engage in case studies, simulation exercises, and hands-on training to practice efficient passenger flow management, crisis response, and overall terminal optimization.
The course covers a range of topics, including:
Participants should have a basic understanding of airport operations and management concepts. Proficiency in English language skills at ICAO Level 4 or higher is recommended.
The course aligns with international standards and is designed to provide participants with a comprehensive understanding of airport terminal management within the aviation industry.